I amused myself by telephoning the customer complaints department this morning. I had to tell the entire (long, relatively dull) story (I cannot even find the energy to provide a link; it is the post before this one) three more times. Allegedly they are going to call me back on Wednesday (I am super-excited).
In the meantime, I receive an electronic mail communication (I reproduce it in its entirety, weird spelling and all):
Good Afternoon NWM
I havent received the messages you have left here for me, did you call
the branch in Fleet Street?
Either way I am looking into your charges tomorrow and will look to
refund these at from what I understand, charges occurred from the Branch
misplacing a cheque.
I will update you tomorrow with further action.
Thanks and regards
I was having an irritating day, plagued by people bellowing URGENT and then doing nothing. I wrote back. Not particularly polite, granted, but anyway:
Hi
Thanks for getting back to me. I called the branch who seemed to suggest they would get a message to you.
Please could you address each of these points:
- why the second mortage payment was returned when you said it would be cleared
- interest lost on my offset mortgage
- general apology/compensation for how long this has taken
- the returned direct debits being paid.
Weren't you also going to investigate what happened? And whilst I appreciate that something (finally) seems to be happening, why has it taken so long, and why is only part of the problem being addressed?
Best
Nearly four weeks it's taken, and even then they can't get it right. Twats. (I'd call them 'cunts', except cunts are usually fairly effective and/or intelligent.)
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15 comments:
RBS, Either way I am looking into your charges tomorrow
Either way? Either way? Completely meaningless, in this context.
What complete gibberish. And they give these people JOBS?!
Wait... cunts are effective and/or intelligent? Interesting. I'll grant you intelligent because I believe cuntishness comes from a purposeful and malicious pigheadedness which requires some sort of brain... do you mean effectively malicious etc etc? Am fascinated by this further development in the etymology and philology of the more important insults.
I won't bore you with my UK/Canada bank stories. I'll just reassure you that you're not alone. Actually, that's not really very reassuring at all, is it? In fact it probably just made you madder. Sorry NWM. This started off as a well-intentioned comment but I fear it may have had the opposite effect. But this is what dealing with banks back in England does to you. Turns you into a gibbering idiot with a nervous twitch. A nervous twitch but no fucking Barclays Connect card. Not a sniff of it. Months I've waited. Months.... Oh pass me another beer........
OMG - you are so calm - I freaked out yesterday and got a $23 credit for my 4 days of missing cable/internet. My head would explode if I were in your shoes (for more than just one reason - I have pretty big feet and the pressure...)
I was effectively escorted away from a bank in Texas once at the climax of a similar experience. They at last had admited their mistake, even on paper, but then told me point blank they were not responsible for the overdraft charges. I unsuccessfully tried to use a sort of passive-resistance wordless jedi mind trick on the bank VP to get him to tell me he'd changed his mind (since I couldn't afford a lawyer). It did not work. I couldn't make sounds with my mouth though most other senses were working--exploding feeling in my brain and the grip of the security guard's hand on my elbow....
as far as banking in England and living in a different country, I have to say I have so far been really happy with First Direct.
Best Luck, monkey.
I was effectively escorted away from a bank in Texas once at the climax of a similar experience. They at last had admited their mistake, even on paper, but then told me point blank they were not responsible for the overdraft charges. I unsuccessfully tried to use a sort of passive-resistance wordless jedi mind trick on the bank VP to get him to tell me he'd changed his mind (since I couldn't afford a lawyer). It did not work. I couldn't make sounds with my mouth though most other senses were working--exploding feeling in my brain and the grip of the security guard's hand on my elbow....
as far as banking in England and living in a different country, I have to say I have so far been really happy with First Direct.
Best Luck, monkey.
eek, oops, er sorry for the duplicate.
Aha! I think I have made sense of the crucial sentence, after much puzzling:
"I am looking into your charges tomorrow and will look to refund these at from what I understand, charges occurred from the Branch misplacing a cheque."
He/she (I hope) means they will look into charges which you have been charged as a result of them losing the cheque - i.e. EXTRA money you have lost (interest, etc, maybe?) as a result of this debacle.
It all makes just a little more sense if you correct a typo: When he/she said "will look to refund these at from what I understand" but actually (hopefully) meant, "will look to refund these, AS from what I understand..."
Well, you never know.
They are still cunts though. Of the highest order. Many commiserations.
Twunts. I think you will find the word "twunt" meets your needs on this occasion.
bye
NOTHING to do with banks but... the American chain store Target (do you get those in Canada?) has a new line of goods - monkey mugs, monkey soap dispensers, monkey plates and, most fantastic of all, a large china thermos decorated with leaves and palm trees and leeetle monkeys. They missed their chance though. If the spigot had only been placed a few inches over it would have been an entirely different sort of product.
Perhaps they want to keep your money for this:
http://newsvote.bbc.co.uk/2/hi/business/7353774.stm
You should ask them that!
I am dying to know what happened next! Even though I know it is probably... nothing.
Sorry to trouble you! You are clearly sleeping. But I have tagged you...
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