It has been a quiet week. I am waiting for my work permit to arrive and the days are passing slowly, but not unpleasantly: the snow plops down; tiny leaves cartwheel down the highway; pathologists brush snow from Subarus; the local supermarket continues to think it is in France in 1982, and I learn to drive my mother-in-law's pale gold Mazda.
It is pleasant, this life; soon enough I will be wearing 'power suits' and using a mobile telephone; my 'partner' will look at me with his eyes of liquid green and ask, in a tiny voice, if I am in fact married to my work. Then we will fight and there will be hitting with for e.g. knitted Pierre Trudeau ragdolls, or a seven-pack of Hula-Hoops sent in an emergency parcel from London.
Regular readers will be aware that one of the results of all this 'free time' is the opportunity I have had to think about biscuits*. Indeed, a cursory glance at the comments on my
last post will reveal how my many legions of adoring readers have 'risen to the challenge', as it were, by providing a sheaf of comments rich in recipes, clarification, irrelevance, pomposity, recommendations**, presumption, kindness and fuckwittery.
It is all quite good, this biscuit-chat, but it is not enough to fill up all of my time. I have, as a result, decided to test out some customer service departments. Here is the result of my survey:
Harrods
Harrods is only good if you do not live in London. If you live in London you know for a fact that it is full of tourists and ghastly people with new money buying golden taps, busts of Lady "Princess of Hearts" Di and portaits on velvet of Mohammed Al-Fayed.
On the other hand, Harrods is good for presents for people in other countries, especially if they like tea and biscuits and are over 50.
Summary of email of complaint: Price labels, when removed from products, rip off half the packaging, making the present look pikey.
Reaction from Harrods: Full refund, no questions asked.
Mark: One email was ignored for five days. An email to the press department resulted in an almost-immediate response. Had the original knobbers not ignored my email, I would have given Harrods 10/10. As it is, they get 8/10.
Jigsaw
It is OK for the high street but good for jerseys if you look like me (i.e. really beautiful, in a somewhat simian style). I like their jerseys and buy many. They are good for cold places, e.g. Canada where I now live.
Summary of email of complaint: Your jersey that I bought started pilling within three hours. I am sad. Very sad. So sad. It is rubbish.
Reaction from Jigsaw: Oh gosh, yah, awfully sorry. Am off on maternity leave on, like, Friday, but send me the serial number, yah? And if you want to send it back, we'll give you, like, a refund. Yah?
Mark: Quite quick and nice and that but a bit fucking wet. Also I said I wasn't going to send it back as live in Canada etc and can't be bothered with posting and all of that. 6/10 for Sloaniness; would have been 4/10, but she knew how to spell.
Novotel
Do not laugh!!! I was there on Saturday in Ottawa and it was really good despite smelling a bit like a hospital. (And I mean good for not much money, but we were only going to lie down there in between drinking three-litre glasses of beer and picking federally-correct bilingual fights with the locals.) I left my boots there.
Summary of telephone call: Hello. I left my boots in room 624.
Response: I am not at my desk. I will call you back in a second. (Calls back in 2 minutes.) Yes I have them. I will send them back to you tomorrow. What is your address? Let me check that. Thank you very much for choosing Novotel.
Mark: 10/10. Fucking astounding. If in the Britain they would ask you for a postal order to cover the postage and/or steal the boots to sell for fags.
Europe's Best
Let me explain for the sake of non-Canadian residents: Europe's Best is a brand of frozen food products. They advertise a lot here. They have large amounts of space in the 'chiller cabinets'. They really get on my tits as I think their name is stupid and thy are always on the telly going: yeah our fruit 'n' veg is really great, when it probably isn't.
I assumed a pseudonym, and wrote to them.
I am still in correspondence with Europe's Best, who seem to think that the offer of a 'voucher' will distract me from the fact that they told me (in their letter) that some of their produce is grown in Peru and Mexico - neither of which are in Europe!! Do they think I am stupid or something? I jolly well hope not!!!
But all this is as nothing, for on Saturday we nearly died. I will not go into detail, but suffice to say that the following 'image' captures - in some small way - the horror we had to endure.
When I have recovered from the shock, I will try and find the energy to write a little on what England seems like when you don't live there any more. In the meantime, I shall eat my imported oatcakes and stare, wide-eyed with horror, at
Coronation Street on the CBC. Apparently Leanne is now a lady of the night!
Pip pip
NWM
* I bought to gingerbread persons from a shop in Ottawa. I ate half the lady and the head of the man and then threw them away. They were rubbish.
* Should anyone wish to send me either Prince Charles' ginger and chocolate biscuits, or the Fortnum and Mason ginger and chili biscuits, I am more than happy to furnish you with my postal address. Suffice to say the first line is "Chez Monkey"!